FAQ
🐶 Product Questions
Explore our most commonly asked product questions about Summit Dog Chews. From choosing between elk antlers, yak cheese chews, bully sticks, or collagen chews, to learning how long they last and which options are best for your dog’s age and chewing style—we break it all down here to help you pick the perfect natural dog chew.
What are Summit Dog Chews made from?
We offer all-natural, ethically sourced chews like elk antlers, Himalayan yak cheese chews, odor-free bully sticks, and collagen chews. Our products are 100% digestible , chemical-free, and perfect for dogs who love to chew.
Are elk antlers safe for dogs?
Yes! Our elk antler chews are naturally shed, hand-cut, and sanded smooth. They’re rich in calcium and other minerals, and they don’t splinter like cooked bones. Choose the right size and density for your dog’s chewing style to ensure safety and longevity.
What's the difference between antlers, yak chews, and bully sticks?
Great question!
are long-lasting and ideal for aggressive chewers.
are hard but slightly softer than antlers, and become puffable treats when microwaved.
are fully digestible, high-protein chews made from beef. They’re a flavorful, natural option for most dogs.
How long do your chews last?
It depends on the product and your pup’s chew style.
Antlers can last weeks to months
Yak cheese usually lasts 4–7 days
Bully sticks may last a few hours to a few days
Check out our Chew Style Guide to pick the best chew for your dog.
Are Summit Dog Chews safe for puppies or seniors?
Yes, we offer a variety of options.
for puppies, try our softer yak bars or bully sticks.
for seniors, yak cheese and split antlers are easier on aging teeth.
Always supervise your dog and choose appropriately sized chews.
📦 Shipping & Returns
Wondering when your dog’s favorite chews will arrive? Get the details on shipping times, free shipping minimums, and our flexible return policy. We ship fast from Utah, and we’re committed to making sure your experience with Summit Dog Chews is as smooth as possible.
How long does shipping take?
We ship within 1–3 business days. Delivery typically takes 2–5 business days depending on your location. All orders ship from Utah, so you’ll get your natural dog chews fast if you’re in the western U.S.
Do you offer free shipping?
Yes! We offer free U.S. shipping on orders over $55.
What’s your return policy?
We accept returns of unused, unopened products within 14 days of delivery. Your satisfaction matters, and if you’re not happy, we’ll make it right.
To start a return- please contact us
💸 Orders & Payments
Need help with placing an order or making a payment? In this section, we cover accepted payment methods, how to update an order, and everything you need to know about checking out safely through our Shopify-powered store. Buying the best natural dog chews should be easy—and we’re here to make sure it is.
What forms of payment do you accept?
We accept all major credit cards, Shop Pay, PayPal, and other secure payment methods right through our Shopify checkout.
Can I make changes to my order after placing it?
If your order hasn’t shipped, we’re happy to help. Contact us ASAP at hello@summitdogchews.com and we’ll do our best to adjust it for you.
🔄 Subscription & Reorders
Love our chews and want them on repeat? This section covers info on our upcoming dog chew subscription box, plus tips on how to reorder your favorite antlers, yak bars, or bully sticks by chew style or dog size. Never run out of your pup’s go-to again.
Do you offer a subscription or autoship option?
Coming soon! We’re working on a chew subscription box that fits your dog’s size and chew style, delivered monthly. Stay tuned!
How do I reorder my favorite chew?
Easy! You can log in to your account and check your order history, or browse by your dog’s chew style under:
🐕🦺 General Questions
Learn more about what makes Summit Dog Chews different. We answer questions about our USA-sourced elk antlers, sustainable practices, ethical sourcing, and how to contact our team. If you’re curious about who we are and what we stand for—this is the place.
Where are Summit Dog Chews sourced from?
Our elk antlers are naturally shed and gathered in the USA—mostly from the Rocky Mountain region. All yak cheese is made using the traditional Himalayan recipe, crafted in FDA-approved facilities.
Are your products eco-friendly?
Yes! Antlers are naturally shed, making them a sustainable chew choice. We also use minimal packaging and support U.S.-based farms and ethical producers.
How do I contact customer service?
Email us at hello@summitdogchews.com or use our Contact Us form. We’re a small family business and usually reply within 24 hours.
